WSS - Analyst - Managed SSL

About this role

📋 Description Deliver world-class technical support to Managed SSL customers via email Request, validate, install, and configure SSL certificates (DV, UCC, and Wildcard) across multiple Troubleshoot SSL-related issues, including certificate errors, redirects, HTTPS configuration, and Manage customer tickets in line with defined processes, service level agreements (SLAs), and Monitor escalated cases and collaborate with internal teams to ensure timely resolution Work with Engineering and Product teams to identify and drive process improvements 🎯 Requirements Experience installing and configuring SSL certificates in Linux and Windows hosting environments Understanding of the SSL certificate lifecycle, validation methods, and common SSL/TLS Familiarity with web hosting technologies including Apache, Nginx, IIS, DNS, and web server Experience working with popular CMS platforms such as WordPress, Joomla, Magento, or Drupal Solid understanding of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, and the OSI model Knowledge of web application security concepts such as XSS, SQL Injection, security headers, and 🎁 Benefits Paid time off Retirement savings (e.g., 401k, pension schemes) Bonus/incentive eligibility Equity grants Participation in employee stock purchase plan Competitive health benefits

Source listing: empllo_remote