Workshop Controller

About this role

About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Location: Mercedes-Benz Worcester Hours: 42, Monday - Friday 8:00 - 18:00 (plus Saturdays on rota) Salary: OTE Up to £45,600 (including basic of £34,000 - £36,000 plus bonus) An exciting opportunity has become available at Mercedes-Benz of Worcester as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our state of the art facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career in a premium brand environment.

As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review & prioritise the daily workload. As a Workshop Controller you will be a crucial part of our business and the Aftersales Department. You will be reporting into our Aftersales Manager who will be giving you ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Furthermore you will also be able to do brand specific training which will enable you to progress within the brand and the motor trade industry.

The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Aftersales Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels. As part of your daily role you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.

Responsibilities Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind. You will also maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas. Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy.