Warranty & Parts Specialist

About this role

We are hiring for this role on behalf of our client in the EV automotive industry Warranty & Parts Specialist Location: Ho Chi Minh City, Vietnam Workplace Type: Onsite About Our Client Our client is a joint venture dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem.

Role Overview The Warranty & Parts Specialist holds the technical judgement on warranty claims and drives parts sell-in to the dealer network — the two desk jobs that decide whether the after-sales business pays its way. The role adjudicates claims against the evidence and proposes what each point should stock and buy; it never pays a claim, never keys an order and never carries a sales target on warranty parts. Batching and payment sit with the Service Admin and Accounting; approvals above limit sit with the Aftersales Manager.

Claim approval, rejection or hold within the tier; point tier recommendation; parts programme and price exception proposals. The ideal candidate has adjudicated warranty claims at an OEM or distributor, knows a parts business fro`m the numbers (fill rate, dead stock, margin), and can hold a line with a dealer on a rejected claim and on a stock order. 1 - Warranty Claim Adjudication Adjudicate claims within the point tier rules: Probation 100% review, Steady auto-approval with 10% post-audit, Flagged 100%; approve, reject or hold with reason, within the service level.

Recommend claims above the threshold to the Aftersales Manager with a technical opinion. Give the technical assessment on repeat-fault cases for the Aftersales Manager and Legal. 2 - Post-audit, Point Tiers & OEM Disputes Run the monthly post-audit of auto-approved claims; the Aftersales Manager reviews the sample; propose point tier changes; claw back on failure. Own technical disputes with the OEM on rejected claims; prepare the evidence file; track to closure.

Review retention-area audit samples brought back by the Field Service & Training Specialist. 3 - Parts Sell-in & Dealer Stock Proposals Review the weekly stock proposal per point against the configuration; push promotion lines and slow stock; follow up sell-in with the point's parts counter. Prepare out-of-promotion price requests with margin impact for the Aftersales Manager's decision. Track parts fill rate, dealer stock health and sales by point; report to the Aftersales Manager.