VIP Matchmaker

About this role

The When We First VIP Matchmaker is an experienced, motivated matchmaking professional comfortable providing exceptional service to high-end clients in a dynamic, team-oriented start-up environment. You will manage a portfolio of high-end matchmaking clients, conducting regular check-ins, coordinating dates, and providing coaching. KEY RESPONSIBILITIES Maintain a portfolio of matchmaking clients, conducting weekly check-ins (via phone, text, email, video call, or in-app messaging) and facilitating coaching sessions as needed.

Match clients based on compatibility, relationship goals, and preferences. Ensure that client profiles and activity are kept up-to-date and accurate in the CRM. Coordinate dates for clients, making reservations and communicating details to each party. Track date schedules and ensure timely follow-up with clients and matches. Upgrade or renew matchmaking clients as appropriate to meet client's goals and needs. Other Responsibilities During the launch phase, embrace an all-hands-on-deck approach, assisting with various tasks as needed, including: profile reviews, recruiting matches for clients (both inside and outside the app), and light event planning.

Attend launch/recruiting events in your region. QUALIFICATIONS At least five years of proven success in matchmaking. A proven track record of working successfully with high-end clients in the matchmaking industry, including coaching experience. Coaching certification a plus. Strong client service background and ability to create and maintain a positive team environment. Experience working in both face-to-face and remote environments.

Excellent interpersonal, communication, and conflict resolution skills. Proficiency with technology, including CRM systems (especially Salesforce), Outlook, and softphone technology, with a willingness to learn new systems. Ability to multitask and manage client and team relationships in a fast-paced, tech-driven environment. Organized, detail-oriented, and thorough in documenting interactions. Demonstrated leadership competency and the ability to continuously improve professional skills through self-education, training, and webinars.

COMPENSATION Base salary is commensurate with experience. Total compensation includes base plus incentives/commissions. Total comp range: $60k-$100+k When We First is the first dating app designed by an experienced matchmaking executive. We uniquely combine a dating app with a high-end matchmaking service, helping clients foster meaningful relationships with the perfect blend of advanced technology and expert human interaction.