Victim Care Coordinator

About this role

As a Victim Care Coordinator, you will be providing support to victims of crime across Greater Manchester and manage a caseload of referrals made by Greater Manchester Police. You'll be the primary point of contact throughout the victim’s journey, providing initial contact and assessment of the individual's needs, and tailoring support plans to meet these needs. This may include emotional or practical support from you directly, or signposting and advocacy on behalf of external partners.

In addition to managing a caseload of service users with varying needs, you'll also be the team's lead in a specialist area. As lead, you'll make sure our services and interventions relating to that specialism remain current, building relationships and expertise in this specialism and ensuring that Catch22 is positioned as a leader in the sector. Main duties Provide effective interventions to support those in need whether be over the phone or in-person Reporting caseload to leadership and ensuring data is collected and recorded accurately.

Other administrative duties. Be a representative of Catch22 and engage with partnerships. This will involve attending engagement events, local community centres, and liaising with other organisations to ensure the service provides the best emotional support for victims. Become the lead specialist in one of the following areas: Domestic Abuse Sexual Violence FGM Children and Young People Gangs and Knife Crime Modern Day Slavery Hate Crimes Equality, Diversity and Inclusion Fraud Radicalisation We are looking for someone with the following skills, abilities and experience: Experience of working with or supporting vulnerable people, either through paid or voluntary employment, or even through personal experience.

Knowledge of safeguarding A basic level of education – good verbal/written communication essential for writing evidence involved with casework. Good level of basic IT skills - post will involve daily use of a variety of systems required for administrative duties and necessary reporting. Victim Care Coordinators must be non-judgmental and non-discriminatory. It is essential that the post holder recognises the hardship victims face and works effectively with a variety of skilled workers.