Veterinary Account Manager

About this role

What We Do We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets.

Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million. About the Role As a Veterinary Account Manager, you're the one person at Roo your vets know by name: the first call when something's wrong, the advocate in the room when decisions affect them, and the reason they keep choosing Roo. You'll spot risks before they become churn and directly grow the revenue line the company watches most.

The role blends genuine relationship building with a data-informed operating rhythm. You'll work from booking data, engagement signals, and CRM insights to know each vet's story, catch changes early, and decide where your week goes. You'll also represent Roo in person through vet events, community programming, and conference presence. Travel Requirement: Expect regular but predictable travel, quarterly vet dinners, occasional regional CE events, and one to two national conferences per year.

Your Responsibilities Own a dedicated book of veterinarians as their primary relationship partner inside Roo, with clear retention and revenue goals. Retain, engage, and grow shift volume for assigned vets through proactive relationship management. Diagnose engagement drops using booking and activity data, determine whether the driver is schedule, supply, price, or relationship, and run the right play. Act as liaison between vets and Roo teams to resolve issues, share feedback, and promote advocacy.

Build community connection through 1:1 conversations, local vet events, and conference programming. Utilize CRM tools to track engagement and steer your week from the data rather than waiting for direction. Qualifications 3+ years in account management, customer success, or sales. Proven relationship builder with strong interpersonal and communication skills. Proficiency in CRM and data analysis tools (HubSpot, Zendesk).