Remote
Transformation Strategy Manager
About this role
About the Role The AI Transformation team at Abnormal owns how the company redesigns work around AI: mapping every business function for AI opportunity, running structured workstreams across Sales, CS, Support, Marketing, Finance, HR, Legal, and Engineering, and standing up the operating model that ties stakeholders, prioritization, and delivery together. The Transformation Strategy Manager is the day-to-day operator inside that team.
You are the connective tissue between the vision for AI-redesigned processes and the AI PMs, AI engineers, and business leaders who build and adopt them. You will translate ambiguous transformation bets into concrete requirements, run the cross-functional cadence to ship them, and own the analytics that prove whether they worked. This role sits inside the People and Transformation org reporting to the Director of AI Transformation in the Chief Transformation Officer’s organization (with a dotted line into the People team).
The lens is both functional (what gets built) and future-of-work (how Abnormal operates differently as a result). What You Will Do Be the day-to-day lead translating transformation vision into shippable requirements for AI PMs and engineers, then driving cross-functional execution to ship Build and maintain the enterprise capability map: the system of record for who owns what, how it's done today, and where AI fits Run the transformation intake, prioritization, and operating cadence that keeps the highest-value initiatives sequenced, resourced, and moving across functions Define solution paths for each prioritized transformation, including what humans do, what AI does, what systems do, and the rationale behind the call Own the measurement layer for transformation: ROI analysis, business value assessment, metric trees, instrumentation, and the analytics surface the executive team uses to assess progress Drive role redesign, change management, and adoption with People COEs and functional leaders so transformations actually land in how people work Lead company-wide AI initiatives end-to-end, from problem framing through rollout, that drive step-change improvements crossing three or more functions AI Forward Hiring This role only exists because AI is changing how work gets done at Abnormal.