Telesales Team Manager - Belfast/Remote

About this role

About the role Salary: £40-45k DOE, & OTB of £17,250 This role requires Belfast-based candidates to be office-based. We have an exciting opportunity for a Telesales Manager to join our team. In this role, you’ll lead, coach, and inspire a high-performing team of telesales consultants focused on winning new business while also building strong, lasting relationships through account management . We’re looking for a hands-on leader who thrives in a fast-paced environment, motivates through integrity and emotional intelligence, and consistently drives performance against ambitious sales targets.

Key Responsibilities Lead, motivate, and develop a team of telesales consultants to achieve and exceed monthly revenue and KPI targets. Drive new customer acquisition through proactive contact strategies. Support consultants in account management , ensuring existing clients receive world-class service and maximising upsell/cross-sell opportunities. Deliver structured coaching, call listening, and regular 1:1s to improve skills, confidence, and results.

Analyse performance data to identify opportunities, celebrate success, and address areas for improvement. Create a positive, high-energy team culture that values collaboration, development, and achievement. Ensure compliance and call quality standards are consistently met to deliver exceptional customer experiences. What we’re looking for Proven success as a high-performing Sales Consultant or Sales Manager, ideally in a telesales or B2B environment.

Strong background in new business development and account management. Experience managing and motivating remote or office-based sales teams. Excellent communication, coaching, and leadership skills with high levels of emotional intelligence. Data-driven mindset with the ability to translate insights into actions that drive performance. Energetic, inspirational, and resilient leader who thrives in a target-driven environment.

What we offer 23 days’ holiday (rising with service). Opportunities to work with global partners such as Google. Employee Assistance Programme with 24/7 wellbeing support. Flexible pension scheme to suit your needs. Access to exclusive employee discounts with leading retailers and brands. Gold Award Incentive: Two-day luxury trip to the Algarve for top performers Uncapped Bonuses: A strong motivator for ambitious sales professionals Engaged Management Team: Leadership is actively involved and supportive Proven Product Set: Customers love what’s being offered—this builds trust Vibrant Belfast Office Culture: A dynamic environment with growth potential Who we are For over 60 years, Yell has been helping local businesses thrive.