TechOps Engineer

About this role

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform. Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior. Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

ABOUT THE TEAM & ROLE Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems. This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them.

ONCE YOU ARE HERE, YOU WILL: Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently. Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution. Level Up Incident Management: Own and optimize our Incident.io workflows, automation, and integrations.

Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities. Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases.

Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks. Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted. WHAT WE NEED YOU TO BRING TO THE TABLE: 2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role Experience working with production systems in a SaaS or cloud environment Comfortable working with Linux, command-line tools, logs, and monitoring Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?" A structured approach to troubleshooting and solving operational problems Proactive attitude towards improving systems, processes, and tooling Ability to work collaboratively with engineers across different teams Willingness to learn and build deeper expertise in production systems and reliability NICE TO HAVE Familiarity with core SRE concepts, such as Service Level Indicators/Objectives (SLIs/SLOs) and error budgets.