Technology & Data Support

About this role

Why we are here Tony's Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand. Through Tony's Open Chain (TOC), mission allies like Albert Heijn, Ben & Jerry's, Jokolade, and Aldi have embraced a fairer, more transparent supply chain for their chocolate too.

What you will do We are looking for an operational technology all-rounder to keep all Tony's Open Chain (TOC) tech and data systems running smoothly. Why tech and data? Because most of TOC's technology focuses on gathering and analysing farmer data, and that is at the heart of our mission. In this role, you will be the first point of contact for application support across internal and external TOC stakeholders in Europe and West Africa.

You will manage the support backlog, test solutions, configure systems, and maintain user documentation, all while looking for ways to make things work better. You will work closely with the TOC Tech & Data Team, the wider IT team, and development partners. The role is part of the IT team, based in Amsterdam, and reports to the Sr. IT Business Partner TOC. If you love solving problems, are curious about technology, and want to support a supply chain that is changing the chocolate industry, this is for you.

All wrapped up Manage 1st and 2nd line application support: own and prioritise the support backlog across TOC's ticketing systems, resolve issues, and escalate to the IT Business Partner when needed. Support TOC operations: help the TOC team execute key processes with a technology component, including child labour monitoring and remediation (CLMRS), operational traceability, invoicing, farmer master data, user management, and reporting.

Execute quality assurance: join refinement and planning sessions with development teams, create and execute test cases, and safeguard quality across all TOC-owned systems. Configure IT systems: set up and maintain system configurations to match agreed requirements across platforms such as Beantracker, Salesforce, Farmtracker, and Business Central (ERP). Build and maintain user documentation: ensure all key end-user processes are documented and that internal and external stakeholders receive the training they need.