Technical Support Specialist , US

About this role

📋 Description Diagnose configuration questions, known error patterns, API and webhook issues, and Own the handoff for escalations to Engineering or Enterprise Operations with clear reproduction Serve as the active shift team for P1 incidents, coordinating communication and engaging Watch Datadog dashboards, alerts, and logs for anomalies and emerging risks; surface issues before Document resolution patterns for novel issues to build the knowledge base Act as overflow for Delivery Support during peak windows 🎯 Requirements 2-5+ years in Technical Support, Support Engineering, or a related technical role in a SaaS Hands-on experience investigating complex platform issues Comfortable with APIs, webhooks, and integration troubleshooting in a production environment Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar) Clear, calm written communication, especially during incidents Judgment about when to investigate further versus escalate, and discipline to document thoroughly 🎁 Benefits Early-stage, well-funded startup Quarterly broader team on-sites Competitive compensation and opportunity for equity Flexible paid time off Health, dental, and vision insurance for US employees

Source listing: empllo_remote