Technical Support Representative, Tier 1 (Mexico Remote)

About this role

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously.

This role is best suited for a self-starter comfortable working with internal and external customers. Responsibilities: Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance. Coordinate closely with Engineering and Product Management on all product issues & releases Develop positive customer and cultural relations.

Assist in the translation, maintenance, and updating of technical documentation associated with the product line. Essential: Bachelor’s degree or applicant with experience working in a customer support role Fluent spoken/written English Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure. Excellent computer skills Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux) A good understanding of Microsoft Office products Excellent planning and organizational skills Ability to work with sensitive and confidential material and possess excellent judgment Weekend work and early/late hours required Desirable: Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L Broad understanding of web technologies and Software as a Service (SaaS) Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay.

While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges.