EU remote
Technical Support Engineer III (Cloud)
About this role
CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025.
Learn more at www.coreweave.com . We're proud to be a Living Wage accredited Employer. What You'll Do The Customer Experience (CX) Organisation at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. Supporting the infrastructure that powers the AI revolution across data centres, hardware systems, and customer workloads, the CX team aligns closely with internal and customer engineering teams to offer valuable field insights and contribute directly to the CoreWeave product roadmap and development.
About the role As a Technical Support Engineer III, you will be on the front lines empowering clients to harness the full potential of our advanced Kubernetes-powered High-Performance Computing (HPC) cloud infrastructure. Operating in a 24/7/365 environment with 8-hour shifts scheduled between 7:00 AM and 7:00 PM local time, you will collaborate with engineers and researchers to troubleshoot and resolve issues impacting mission-critical AI training workloads.
In addition to serving as a technical escalation point for high-priority cases, you will mentor team members, deliver technical training, conduct ticket quality assurance reviews, and refine operational playbooks to maintain swift, high-touch support communications and strict SLAs. Who You Are 5+ years of experience in cloud support, systems administration, or technical support engineering roles. Proven hands-on technical experience with Kubernetes administration, workload orchestration, and containerised environments.
Solid technical proficiency in Linux system administration, networking, load balancing, enterprise storage volumes, and node management. Demonstrated experience using observability and monitoring tools such as Grafana. Proven ability to mentor technical team members, perform ticket quality assurance reviews, and refine technical support workflows. Ability to work an 8-hour shift pattern between 7:00 AM and 7:00 PM local time within a 24/7/365 team structure, including participation in on-call rotations and occasional weekend/holiday coverage.