Technical Support Engineer (Edge Network)

About this role

📋 Description Handle customer and internal user requests via chat, email, and occasionally phone calls in English. Provide consultations regarding our products and services in Edge Network. Conduct technical diagnostics to resolve issues, gather information about customer and user Address complex technical issues and provide timely, effective solutions while considering the Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences 🎯 Requirements 1+ year of Technical Support experience English level B2 or higher Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute) Good understanding of hardware and software diagnostics (reading logs, etc.) Solid experience with CDN Solid hands-on experience with Linux and API 🎁 Benefits Competitive salary Flexible working hours Remote, hybrid, or office work options depending on your role Work from anywhere in the world for up to 45 days per year Private medical insurance for you and your family* 5 additional vacation days*

Source listing: empllo_remote