Technical Support Engineer 2

About this role

📋 Description Use strong technical and diplomatic skills to address customer issues and provide customer feedback Be ready to assist customers when they need us. This position may require working an irregular Work with our customers' and partners' developers, architects, and support personnel to resolve Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as Review and contribute to internal knowledge bases and external technical resources to stay current 🎯 Requirements 3+ years of experience with a strong understanding of email infrastructure, including Mail User Solid knowledge of REST APIs, API troubleshooting, and cloud-based solutions.

Good understanding of internet security and communication protocols, including SSL, TLS, and SMTP. Strong troubleshooting skills for network connectivity issues, with a good understanding of Ability to communicate complex technical issues clearly and effectively to both technical and Customer-first mindset with a demonstrated commitment to delivering an exceptional customer 🎁 Benefits Competitive pay Generous time off Ample parental and wellness leave Healthcare Retirement savings program Offerings vary by location

Source listing: empllo_remote