Technical Support Engineer 2

About this role

📋 Description Work on messaging email cases submitted by both individual developers and major brands Assist customers with troubleshooting message deliverability issues and debug customer code Speak with a customer on the phone and chat in order to guide them through the development of their Collaborate with your teammates and the Twilio Product and Engineering teams via Slack File Jira's to report reproducible bugs and review our internal knowledge base to stay up to speed Work with your manager to surface customer problems to assist in process betterment 🎯 Requirements Bachelor's degree or equivalent work experience 2+ years of experience in a client-facing technical role, preferably in supporting REST API or A firm understanding of the technology stacks common to the Web ecosystem Functional knowledge of general-purpose programming languages Strong problem-solving and technical troubleshooting skills Ability to professionally and diplomatically address customer concerns and provide concise feedback 🎁 Benefits Competitive pay Generous time off Ample parental and wellness leave Healthcare Retirement savings program

Source listing: empllo_remote