Technical Support Engineer 2

About this role

📋 Description Use your strong technical and diplomatic skills to address customer issues and provide customer Work with our customers' and partners' developers, architects, and support personnel to resolve Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as Review internal knowledge to stay current on industry shifts and standards.

Assist your manager in process improvements by surfacing customer pain points to assist in process 🎯 Requirements 2+ years of Technical Support Experience or similar relevant experience. Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code A good understanding of Object-Oriented Programming (OOP) concepts. Basic understanding of SQL and query-writing skills. Good understanding of APIs, HTTP Protocol, and RESTful services.

Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics 🎁 Benefits Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement

Source listing: empllo_remote