Technical Support Engineer 2

About this role

📋 Description Provide product support for a wide range of customer inquiries received via telephone, email Assess the nature of product or service issues and resolve a variety of complex support problems. Log customer interactions and tag/categorize issues accordingly. Resolve a monthly volume of tickets consistent Be the point of escalation for middle complex issues within support, and escalate to Product and Identify ways to improve existing processes and procedures.

🎯 Requirements 3+ years experience in a client-facing customer/technical support role, supporting Email A demonstrated history of customer focus, empathy, active listening, and the ability to Experience communicating complex technical issues to both technical and non-technical audiences via Strong, creative problem solving skills Quick learner, willing to take initiative, and has great follow through A demonstrated ability to remain calm and effective at higher workloads as well as excelling at 🎁 Benefits competitive pay generous time off ample parental and wellness leave healthcare retirement savings program

Source listing: empllo_remote