Technical Support Engineer

About this role

📋 Description Respond to customer inquiries via email, ticketing systems, and video calls Triage and prioritize incoming issues to meet SLA targets Troubleshoot complex issues across APIs, connectors, data pipelines, and SaaS integrations Document and reproduce customer-reported bugs Support embedded platform customers with onboarding and troubleshooting Assist customers with Airbyte API and third-party API integration challenges 🎯 Requirements 3+ years in technical support, data engineering, DevOps, QA, or similar Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate Proficiency with API testing tools like Postman or cURL Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts (ELT/ETL) Strong troubleshooting and communication skills Demonstrated use of AI tools for troubleshooting or workflow automation 🎁 Benefits Flexible PTO (at least 25 days off annually) plus public holidays Comprehensive health coverage (extended health benefits) Virtual healthcare access Retirement savings plan Statutory protections (CPP, QPP, EI, workers' compensation) Professional development budget, conference sponsorship, and book reimbursement

Source listing: empllo_remote