Technical Support Engineer

About this role

📋 Description Work on escalations, collaborating directly with our users and Customer Support teams to solve Escalate critical issues to the appropriate internal channel, ensuring timely response and testing Report bugs to our Engineering teams, as well as helping to prioritize fixes to ensure customer Clearly communicate with customers and other internal teams about issues impacting their service Effectively verify that issues have been resolved Execute internal processes to streamline and scale support 🎯 Requirements Knowledge of Excel, SQL and ZenDesk Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic Ability to help, train and mentor team-members, and advise on improvements for our platform Ability to make sound decisions quickly and efficiently Experience with troubleshooting and resolving QoS (Quality of Service) issues, including Respond to customer inquiries related to billing reconciliation and account audits 🎁 Benefits competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program

Source listing: empllo_remote