Technical Services Account Manager

About this role

📋 Description Troubleshoot server uptime, connectivity, disk space and performance issues Review server, access and error logs to identify common problems Support customers with cPanel and Plesk Assist with DNS setup, SSL installation, PHP versions/modules and databases Help customers recover server access and reset credentials Support local backup setup and disaster recovery 🎯 Requirements Hosting knowledge: Strong understanding of hosting environments, including shared hosting, Windows Web technologies: Good knowledge of WordPress and other CMS platforms, plus CDN and WAF technologies Customer & communication skills: Excellent customer service with strong written and verbal Problem solving: Able to multitask, prioritise and independently troubleshoot complex website and 🎁 Benefits Paid time off Retirement savings (e.g., 401k, pension schemes) Bonus/incentive eligibility Equity grants Participation in employee stock purchase plan Competitive health benefits

Source listing: empllo_remote