Remote
Technical Program Manager
About this role
Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara. We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future. Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis.
We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe. We're hiring a Technical Program Manager to own delivery of complex, high-value programs for our largest US utility customers. This is a customer-facing role, where you will be the trusted point of contact for customer teams and executive sponsors.
While our Customer Success team members will own technical excellence and delivering the value to customers, you will be accountable for delivering every program on time, to scope and to a standard of excellence that customers will remember. You will be the connective tissue between Customer Success, Product and Engineering, and a champion for change with both customers - adopting new technology and ways of working - and inside Neara, as our delivery model evolves.
That includes a relentless pursuit of ways to deliver more and larger customer projects with the same resources, using AI and automation to make our work faster, more consistent and more scalable. WHAT YOU’LL DO - Lead end-to-end delivery of a portfolio of complex enterprise programs, from kickoff through go-live and adoption, involving large-scale data ingestion (LiDAR, GIS, asset data), model builds, integrations and value driven use cases - Be the primary point of contact for customer program teams and executive sponsors, building trusted relationships at every level - Run program governance, incl.