Technical Integration Specialist (EMEA)

About this role

ABOUT THE POSITION Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains. As a Technical Integration Specialist, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform.

This includes: - Onboarding support - Collaborating with customers to understand their technical integration needs and assist them through the integration process - API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries - Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams - Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results - Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations - Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding REQUIREMENTS - Proven experience in customer support or technical support roles - Knowledge of REST-based web services, APIs, and integration best practices - Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences - Detail-oriented with a commitment to delivering exceptional customer support - Strong problem-solving skills and a proactive approach to issue resolution PREFERRED QUALIFICATIONS - Familiarity with structured data formats (JSON, CSV) and basic search/index concepts - Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs.

- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP. - Familiarity working with open source libraries, JavaScript web application development and integration patterns. BENEFITS - 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact - 🌎 Fully remote team - choose where you live - 🎉 Regular team offsites to connect and collaborate - 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year - 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office - 💵 Base salary: $70k–$90k USD, depending on knowledge, skills, experience, and interview results - 💻 Apple laptops provided for new employees - 🧑‍🎓 Training and development budget for every employee, refreshed each year - 👪 Maternity & Paternity leave for qualified employees DIVERSITY, EQUITY, AND INCLUSION AT CONSTRUCTOR At Constructor.io http://Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive.