Technical Customer Success Manager - DACH Region (all genders)

About this role

Job Details Location: Vienna or Warsaw (hybrid) Language requirements: Full professional German and English is a must, Spanish, French, or Italian is plus Experience requirements: Experience in technical support, pre-sales engineering, QA, or related customer-facing technical roles is preferred Gross salary range: 40k–55k/year (depending on experience and qualifications) Employment type: Full-time under local labor law (no freelancing) 🚀 Join fiskaly! Help Us Simplify Receipts for Millions Millions of people interact with fiskaly every day, even if they don’t realize it.

As a B2B company, we power the retail technology behind digital receipts and secure, legally compliant transactions. In Italy, we help retailers go fully digital and eliminate the need for hardware like fiscal printers to issue and manage receipts. By making receipts tamper-proof through digital signatures, we help fight tax fraud. And with our paperless receipt solution, we offer consumers a modern alternative while helping merchants streamline their operations.

Sure, our solutions sound complex but our mission is simple: make receipts easy for everyone. 💼 The Role As a Technical Customer Success Manager at fiskaly, you are the go-to person for our customers' technical questions about our solutions for Germany. You bring an interest in technical topics such as APIs and the willingness to get into complex subjects quickly and on your own – from TSE integration to regulatory requirements such as KassenSichV or DSFinV-K.

We'll help you build your expertise step by step. What matters is that you take topics on proactively instead of waiting for them to be assigned to you. 🛠️ What You’ll Do Be the bridge between our customers and our Sales and Development teams, bringing your own assessment to each case instead of just passing it on Analyse technical requests, reproduce errors, spot patterns in recurring customer issues and bring improvement ideas to the team proactively Create and maintain guides, FAQ articles and documentation wherever you see they're needed Run technical kickoff calls and guide customers through onboarding and the technical integration of our solutions Help shape our self-service solution and use your experience to keep improving our support processes AI-enhanced support: Identify, test, and support the adoption of AI tools to improve support workflows, self-service, and customer experience.