Technical Account Manager - Senior Care (m/f/d)

About this role

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: BE THE TECHNICAL PARTNER OUR LARGEST CARE GROUPS TRUST As Technical Account Manager - Senior Care, you will own the technical relationship with 10 to 15 of our largest care groups.

You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes. 🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE - Own the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders - Maintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves - Lead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operations - Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution - Identify recurring themes across customers and turn them into actionable feedback for Product and Engineering 🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE - Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS or health tech - Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups, with the ability to isolate issues across interconnected systems - Great communication skills across technical and executive audiences, from discussing an interface with an IT lead to aligning on a rollout with senior management - A structured, calm approach to managing multiple customers and open topics simultaneously, supported by data that demonstrates progress and impact - Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with care documentation systems such is a plus 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people - We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany - Become a co-creator of our success with stock options - Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible - You decide when you work best, that means flexible working hours and a good hybrid set-up.