Team Leader Field Service Engineers - Peelers

About this role

You will lead Field Service Engineers supporting our peeling equipment and help them deliver safe, dependable service. As their day-to-day support and first contact, you’ll set clear priorities and coordinate with planning and support teams to meet customer commitments. Your impact will show through a capable team, well-managed operations and confident customer communication. What you will lead Support and develop your team Coach engineers, hold regular one-to-one conversations and give clear feedback on performance and development.

Lead onboarding and mentoring, identify training needs and build the skills and cover the team needs. Work with the Regional Service Manager on recruitment and performance matters. Create an environment where people ask for help and raise concerns early. Run dependable service operations Work with planning to coordinate schedules, dispatching and workloads across maintenance, repairs and installations. Balance customer urgency with capacity, skills and travel.

Check engineers have necessary information, parts and support for each visit, taking early action on any gaps. Track workloads, manage service delivery performance and improve processes that affect response or repeat visits. Own customer alignment and escalations Agree realistic next steps with customers when priorities or production change. Coordinate escalations with Technical Support and others, ensuring ownership, communication and resolution.

Use feedback and recurring issues to improve quality and inform Service Sales. Set the standard for safe work Lead by example on health and safety. Ensure engineers understand requirements and act promptly on unsafe conditions or practices. Support improvement projects and guide your team through new systems or processes. Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.

What you bring: You bring sound decision-making to competing priorities and enjoy helping people succeed through your leadership. You communicate clearly, follow through on commitments, and maintain trust with your team and customers. Experience leading, supervising or coordinating a field service or technical operations team, with clear examples of coaching people and improving delivery. We also welcome engineers who have already taken meaningful leadership responsibility.