Team Lead, Order Management (Philippines Remote)

About this role

Order Management sits within the Order to Cash (OTC) function in Finance and is responsible for converting executed commercial agreements into accurate, compliant and billable system orders. The Team Lead, Order Management provides operational leadership for the Philippines-based delivery team, ensuring disciplined execution, high-quality order processing and adherence to financial controls. The role leads the day-to-day operation, creating a high-performing team culture while ensuring service levels, quality standards and business priorities are consistently achieved.

Purpose of the Role The Team Lead is responsible for leading the daily operation of the Philippines-based Order Management team. Working in partnership with the Manager, Order Management, the Team Lead provides visible leadership to the operation, ensuring workloads are effectively managed, service levels are achieved, team members are developed and operational risks are proactively addressed. The role is empowered to make day-to-day operational decisions, act as the first point of escalation for operational matters and lead the team through changing business priorities while maintaining high standards of quality, compliance and customer service.

The Team Lead plays a key role in developing team capability, embedding continuous improvement and fostering an inclusive, accountable and collaborative team culture aligned with Turnitin's values. Customers of the Role Internal Customers Sales (GTM) Sales Operations / Revenue Operations Billing Revenue / Revenue Accounting Collections Finance Systems Product FP&A Legal External Impact Although not directly customer-facing, the role has a significant impact on customer experience through accurate order execution, timely processing, reduced billing issues and efficient service activation.

Cross-Functional Working Relationships This role works closely with: Billing – to ensure clean order-to-invoice conversion Revenue Team – to support compliant revenue recognition inputs Sales Operations / Revenue Operations – to improve upstream deal hygiene Finance Systems – to support workflow and system optimisation GTM leadership (as required) – for resolution of operational matters The Team Lead builds strong operational relationships across these functions to ensure effective execution while escalating broader functional or strategic matters through the Manager.