Team Lead IT Support (m/w/d)

About this role

The Team Lead IT Support is accountable for the continuous enhancement of Maltego’s internal IT function, ensuring employees are equipped with secure, reliable, and efficient technology services throughout their entire lifecycle with the company. This Team Lead role oversees endpoint management, identity and access management, workplace technology, office infrastructure, and SaaS applications (Jira, Lucidchart, etc.), while leading and developing a high-performing IT team.

Working closely with Security, Compliance, and business stakeholders across the organization, the Team Lead IT Support improves our support processes, keeps systems available with minimal endpoint failures, and focuses on security to meet certification requirements – while keeping IT scalable and efficient. The role plays a critical part in supporting a distributed international workforce by delivering seamless access to systems, devices, and services while enabling business productivity and growth.

Success in this position is defined by the establishment and maintenance of a secure, cloud-first, and highly scalable IT environment that supports organizational objectives and enables employees to perform at their best. The ideal candidate combines deep technical expertise across the Microsoft ecosystem, particularly Microsoft 365, Microsoft Entra ID, and Microsoft Intune, with strong leadership capabilities, a proactive problem-solving mindset, and a commitment to delivering exceptional service and operational reliability.

Own the full device lifecycle for macOS, Windows, and iOS endpoints — provisioning, MDM policy management via Microsoft Intune, and offboarding — ensuring every device meets security and compliance standards. Harden endpoints and manage endpoint security with Microsoft Defender, continuously raising and maintaining the organization's security baseline. Administer identity and access management in Microsoft Entra ID, including SSO activation, configuration, and ongoing monitoring, and lead regular access reviews so entitlements stay accurate and audit-ready.

Design and operate reliable onboarding, role-change, and offboarding workflows that keep access and tooling synchronized across the organization. Evaluate, procure, and administer Maltego's SaaS software stack, vendor relationships, and license optimization. Manage and maintain office network infrastructure — including Ubiquiti networking equipment and connectivity — across a distributed workforce. Lead, develop, and prioritize work for a small IT team, setting clear expectations and supporting professional growth.