Swedish Customer Service Agent for Zalando - Crete

About this role

Reference: TEGR About Crete: On the island of Crete, you can enjoy the beautiful beaches and crystal-clear waters, engaging in activities such as swimming, snorkeling, and sunbathing. Additionally, exploring the historical sites and charming villages, indulging in local cuisine, and experiencing the vibrant nightlife are all popular options for entertainment and fun on the island. Click here to read more about moving to Greece *YOU NEED A EUROPEAN PASSPORT TO APPLY* We Offer: Get 2 extra salaries per year (total of 14 salaries) Performance bonuses Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer) Relocation package (flight, airport pickup, and accomodation) Private health package Real estate agent on our account to help you find an apartment Assistance in opening a Greek bank account, tax paperwork About the Company: The company you will be working for is a global leader in customer service experience, and no matter where you work in the company, you will be part of the family.

Our client employs around half a million workers across Europe. They provide customer service for some of the biggest brands in the world, such as Philips, Netflix, and Microsoft. We are looking for individuals with experience in customer service and handling customers in various contexts. You will receive comprehensive training in product knowledge, customer service, and technology during your first four weeks. After this period, you will be answering questions and addressing the concerns of customers via phone, email, and chat.

The job: If you're ready to embark on an exciting journey and contribute to creating a positive experience customers and live in beautiful Crete, then you should not miss out on this opportunity! The meaning of working in customer service is that you have different tasks and customer management every day. It is a diverse job where there is always a customer in need of your assistance or a case that requires your solutions.

Therefore, it is important that you are a problem-solving individual with a positive attitude. Your daily work will include tasks like these: Provide the highest level of support to our customers via phone and email on a range of issues Give accurate, valid, and complete information by using the proper procedures Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner Meet and exceed our customer service quality goals, compliance regulations, and productivity targets Create a fantastic customer experience that people value and we are proud of Be responsible for following the direction of the management and providing feedback Your qualifications: 💭 You speak and write Swedish at a native level and you are fluent in English (B2).