Support Engineer (DevTools & AI Reliability, remote)

About this role

📋 Description Resolve customer issues: Debug Playwright tests (flaky selectors, timeouts, auth flows). Dig into Build an outstanding AI support process: Our internal and external support agents already resolve Turn tickets into product: Spot patterns across customers and bring product and engineering a Own the docs: If you’ve answered something twice, it belongs in the docs and in the agent, so Work with modern tooling: We are continuously updating our workbench, and you’ll have modern tools 🎯 Requirements Empathy: You love working with customers and solving their problems.

Checkly is critical to them Some experience in a technical role, for example, as a developer or in technical support. You can read and debug JavaScript, TypeScript and Node.js code. You’re comfortable with HTTP, REST APIs, browser dev tools, git and CI/CD practices. AI is already how you work. Claude Code, Codex, Cursor or similar are part of your day. You’ve You write and speak clear, friendly English. 🎁 Benefits Transparent salary Stock options Flexible paid vacation Paid sick leave & up to 14 weeks of paid parental leave US: Medical, Dental, Vision, FSA, long- and short-term disability, life insurance, 401(k) and more Annual company off-site

Source listing: empllo_remote