Supervisory Tax Analyst

About this role

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below: SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job.

To be qualified for this position your experience must include: Experience leading Service-wide analytical and evaluative studies of taxpayer service programs to identify operational issues, assess program effectiveness, and develop recommendations that improve service delivery, compliance, and protection of revenue. Experience analyzing taxpayer service operations, account resolution processes, refund integrity activities, customer correspondence, and digital service channels to identify operational trends, evaluate program performance, and recommend process improvements.

Experience interpreting and applying tax laws, Internal Revenue Manual (IRM) provisions, policies, procedures, and regulatory guidance to evaluate the operational impact of legislative or procedural changes on taxpayer service programs. Experience integrating and analyzing data from multiple business processes, including submission processing, compliance activities, customer contact operations, correspondence inventories, and account management functions to support program evaluations and operational decision-making.

Experience developing analytical reports, executive briefings, procedural guidance, and recommendations that address taxpayer service issues, support policy implementation, and improve program effectiveness. Experience evaluating operational performance using workload, inventory, accuracy, timeliness, and customer service measures to identify process improvements, support resource allocation, and improve operational efficiency.