Supervisory Program Analyst (Veterans Services)

About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or educations described below: Specialized Experience: Do you possess at least one (1) full year of specialized experience, which equips you with the particular knowledge, skills, and abilities to perform successfully the duties of the Supervisory Program Analyst, GS-9 position, and that is typically in or related to the work of the position to be filled. To be creditable, this specialized experience must have been equivalent to the GS-7 level in Federal service.

Examples of specialized experience include: Reviews of requests for waivers and/or compromises when received from the Veteran. Actively participates in the planning, scheduling and conduct of studies, training programs and organizational strategies to identify opportunities to improve customer service and quality. Develops alternative acceptable repayment plans when appropriate. Prepares statistical reports for management.

Maintains debt files to ensure appropriate audit trails. Implements accounts receivable guidelines and resolves problems, seeking assistance from supervisor and others when appropriate. Handles conflicts and problems in dealing with the customer, constructively and appropriately. Consistently communicates and treats customer in a courteous, tactful and respectful manner. Establishes and maintains effective working relationships with others throughout the organization and externally.