Supervisory Patient Representative

About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Supervises a section of employees performing advocacy related work; provides administrative guidance and technical direction; monitor, evaluate, and analyze data, to identify discrepancies, makes corrections, and recommend a course of action and produce meaningful reports based on that data; independently handle a wide range of difficult contacts and complex situations.

Preferred experience: One full year of specialized experience equivalent to GS-11 supervising or leading patient advocacy operations, resolving complex/sensitive patient issues, trending complaints and recommending systemic improvements. Demonstrated supervisory competency: Planning, assigning, prioritizing work, evaluating performance, coaching and counseling, addressing personnel issues, interview and recommending selections.

Proven administrative analysis ability: applying evaluative methods to assess workflow and program effectiveness, preparing analytical reports and briefings for leadership. Policy and regulatory interpretation: applying VA directives, handbooks, patient rights standards, and accreditation expectations to ensure compliance across the program. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.