Supervisory Patient Representative

About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: patient advocacy, complex resolution; direct supervisory experience, knowledge of OPA, VA, VHA procedures, patient rights and facility policies; data analysis, program management, communication; customer service, de-escalation- front facing customer service role.

Preferred Experience: Because this is a supervisory patient advocacy position, applicants should demonstrate substantive experience in the following critical areas: complex patient advocacy and complaint resolution; supervision, team leadership, or equivalent leadership responsibility; problem solving, systems improvement, or program evaluation. Approximately five to seven years of progressively responsible related experience is preferred; however, the quality, complexity, scope, and demonstrated results of the applicant experience will be considered.