USA remote
SUPERVISORY IT SPECIALIST (SYSANALYSIS)
About this role
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Review software requirements, technical specifications, and project deliverables to identify discrepancies, ensure accuracy, and maintain compliance with standards and objectives. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
IT-related experience demonstrating this competency include: Consult with customers and stakeholders to assess business needs, clarify requirements, resolve issues, and recommend IT solutions that improve quality, efficiency, and satisfaction. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
IT-related experience demonstrating this competency include: Explain technical concepts, project updates, and IT recommendations clearly to technical and nontechnical audiences, and lead discussions to clarify needs and help guide decisions. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
IT-related experience demonstrating this competency include: Analyze software, integration, and service challenges; identify root causes, evaluate alternatives, and recommend improvements that address needs and support organizational goals. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band (NM-03) in the federal service or equivalent experience in the private or public sector: 1.