Supervisory Information Technology Specialist

About this role

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Specialized Experience Requirement: Applicants must have one year of specialized experience equivalent to the GS-12 grade level.

Specialized experience is defined as three or more of the following: providing functional expertise, analysis, and advice for information technology (IT) interface decisions, integrated processes, and operational considerations; and/or recommending changes, updates, or adoption of services to optimize functionality of IT services to meet anticipated customer needs and mission requirements for the future; and/or analyzing the efficiency of IT systems and applications and developing plans that ensured the integrity, availability and efficiency of data, network, systems and applications; and/or developing and interpreting policies, procedures, and strategies governing the planning and delivery of IT services.

In addition to the qualification requirements above, applicants must have IT-related experience demonstrating each of the following competencies: (1). Attention to Detail: Performs work and have been conscientious about attending to detail. (2). Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

(3). Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. (4). Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. (5). Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.