Supervisory Immigration Services Assistant (SISA)

About this role

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/23/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 09/23/2026. GS-10: You qualify at the GS-10 level if you possess one (1) year of specialized experience, equivalent to at least the GS-09 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing majority of the following duties: Handling sensitive and/or personally identifiable information for office file movements. Maintaining data information in management systems functioning in the areas of either file management, case resolution, appointment scheduling, data processing or workflow management to support processing and/or tracking time sensitive case files. Preparing reports or updating documents for information sharing within a team or office.

Securely processing incoming and outgoing mail. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-10 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Resolving clerical support issues in the areas of immigration records or adjudication processing by investigating data for correction in immigration management systems.

Applying knowledge of Agency polices and/or standards to make decisions for a clerical support team. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 09/23/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered.

Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.