Supervisor - Trust and Safety Operations

About this role

📋 Description Lead and develop a team of Fraud & Safety Review specialists, holding the team accountable for Adapt the team's plan and make the day-to-day decisions on case handling, escalation and coverage Coach and develop your specialists through regular 1:1s and case reviews, manage performance Use judgment and the operational data to resolve the technical, customer and operational problems Take process, tooling and workflow changes as an input from the broader fraud and safety strategy Watch your team's operational metrics, report the trends and risks in your remit to leadership, and 🎯 Requirements 8+ years in Fraud & Safety, Risk, Trust or related operations, including 4+ years leading or Proven ability to hold a team of specialists to consistent quality, accuracy and productivity Working knowledge of fraud and safety typologies, and how workflow, precedent and policy interact People leadership at the scope named above — led a team of specialists whose decisions carried real Sound operational judgment when the answer is not clear — you assess the situation, decide with the Clear, direct communicator — able to make operational and case reasoning legible to your 🎁 Benefits Base pay (annualized) inclusive of allowances, may be eligible for bonus or incentives, one or more

Source listing: empllo_remote