Supervisor / Team Lead

About this role

Unfortunately, we are unable to offer sponsorship for this role. The purpose of this role is to support the Laboratory Managers in the day-to-day operation of the Microbiology Laboratory, ensuring testing activities are delivered safely, efficiently and in line with quality and customer requirements This is a full time role working 40 hours per week, working a four week rotational shift pattern on 08:30-17:00 & 11:00-19:30 shift patterns.

This role will involve working one weekend in every four on a 08:30 - 17:00 shift. Provide day-to-day leadership and supervision to defined area(s) of the laboratory and lead a team of approximately 5-15 laboratory personnel. Support Laboratory Managers with operational planning, resource allocation and workload management. Investigate non-conformances, customer complaints, quality issues and operational incidents, identifying root causes and implementing corrective and preventative actions.

Coordinate staffing, work rota, holidays and workload allocation. Conduct probation reviews, performance reviews and return-to-work meetings. Support recruitment, interviewing, onboarding and induction activities. Ensure staff training, competency assessments and e-learning requirements are maintained. Work collaboratively with other Team Leaders, Supervisors and Managers to ensure productivity and quality targets are met.

Ensure compliance with quality, customer, UKAS and regulatory requirements. Participate in audits and support corrective and preventative actions. Support the management of non-conforming work, ensuring appropriate containment, documentation, escalation and follow-up actions are completed. Lead or support investigations into laboratory errors, deviations, out-of-specification results and process failures. Monitor trends in non-conformances, customer complaints and quality indicators to identify improvement opportunities.

Ensure investigation records, corrective actions and associated documentation are completed accurately and within required timescales. Support customer query and complaint investigations and liaise directly with customers where required regarding quality incidents, service issues, investigations and corrective actions. Work closely with Customer Services, Quality and Laboratory Management teams to ensure customer concerns are appropriately addressed.