Jobherder
  • How it works
  • Pricing
  • Sample output
  • Jobs
  • Blog
  • Help
Log inTry a free sample

← All jobs

EU remote

Strategic Customer Success Manager

AlertMediaRemote, Dublin, Dublin County, IrelandPosted 22 Sept 2026

Start a search — €9.99Apply on employer site

About this role

Do work that matters. At AlertMedia , we're the leading Risk Intelligence and Response company helping organizations protect their people and businesses. Our mission is simple but critical: to save lives and minimize loss by identifying emerging threats worldwide and enabling timely communication when emergencies impact personal safety or business continuity. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless, Hard work pays off Our Strategic Customer Success Manager takes ownership of AlertMedia’s most complex and high-value customer relationships.

They focus on a smaller number of strategic accounts, but with significantly higher ARR, providing the highest level of partnership. Working closely with our Executive and Senior Leadership Team, Implementation Team, Customer Support, Marketing, Product, and Sales Teams, they are responsible for executing strategic guidance, driving adoption, conducting effective Business Reviews, supporting customer health, retention, and growth.

The Strategic CSM approaches each relationship with a “partnership” mentality and employs a consultative and tailored approach to ensure each customer successfully meets their goals. Who you are: You are an accomplished Strategic Customer Success Manager with proven success supporting the largest global customers, managing complex books of business upwards of $6M+ in annual revenue. You think strategically about driving adoption, retention, and expansion across high-value accounts.

You are a thought leader and enjoy partnering with colleagues to develop innovative, scalable strategies. You take a proactive, thoughtful 1:1 approach to Customer Success and value a true “we’re all in this together” mentality. What you get to do every day: Own and execute short term and long-term success strategies for Strategic accounts, including stakeholder mapping, success planning, and long-term value realization Act as the voice of the customer internally, influencing roadmap discussions, go-to-market strategy, and readiness initiatives Lead internal, cross-functional account discussions and execution, coordinating Implementation, Support, Product, Sales, and Executive Sponsors while maintaining accountability for customer outcomes.

Jobherder

Stop searching. Start applying.

Product

How a search worksPlans and pricingExample deliveryJob board

Resources

ArticlesHelp centreFor recruitersAgentsAffiliate programme

Features

CV tailoringRemote job searchCareer change

Build strong relationships with our customers in the Strategic Segment Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention Manage a series of personal touchpoints and to drive ongoing customer experiences Conduct effective business reviews to highlight the customer’s realized value and communicate recommendations and new features Regularly communicate with Senior and Executive Leadership internally and leverage them as partners to maintain the partnership growing and moving forward Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations Respond to all customer inquiries in a thoughtful and timely manner Effectively track all customer communication in Gainsight What you bring to the role: 5+ years’ experience as a Customer Success Manager 3+ years’ experience supporting Enterprise customers in a CSM role of $1M + ARR Proven ability to operate as a trusted advisor to senior leaders, navigating ambiguity and influencing outcomes without direct authority Desire to work with demanding, multi-national customers Established CSM who is self-motivated and customer-focused Gainsight & Salesforce required Outstanding verbal and written communication skills Strong listening skills with the ability to work with a variety of customer profiles Strong executive presence with proven ability to influence decision-making at all levels.

Proven ability to work with all members of our team (sales, software development, and product management) &

Source listing: greenhouse_alertmedia

Prefer jobs chosen for you?

Upload your CV and Jobherder returns handpicked roles with a tailored CV and cover letter for each — built from your real experience.

Start a search — €9.99

© 2026 Jobherder

PrivacyTermsSupport