Strategic Customer Account Manager - 6 months FTC

About this role

Our Mission Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events. Our Vision At Swapcard, we believe in the power of meaningful connections.

This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences. Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact. Our Beliefs At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.

We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants. Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion. The Role The Strategic Account Manager (SAM) owns the success and growth of a single enterprise customer across a defined geographic region.

This is an evolution of our Customer Account Manager role: alongside retention and commercial ownership, the SAM is accountable for regional market development — mapping the client's full event ecosystem, discovering net-new divisions and teams, and growing Swapcard's market share within the account. You will be the strategic advisor and commercial driver for your region, combining deep relationship management, operational discipline, and proactive discovery of new business.

You will work hand-in-hand with Customer Implementation Managers (CIMs), who own technical delivery, so you can focus on strategy, growth, and stakeholder influence. This is a role for someone who thinks like an owner: equally comfortable running an executive business review, building a regional growth plan, and uncovering the next expansion opportunity on an exhibition floor.