Strategic Account Manager

About this role

As a Strategic Account Manager, you will be responsible for managing and growing relationships with our key enterprise clients. You will act as a trusted advisor, ensuring client satisfaction, driving adoption of our SaaS platform, and identifying opportunities for expansion. This role requires a strategic thinker with strong relationship-building skills, a deep understanding of SaaS solutions, and a proven track record of managing high-value accounts.

Key Responsibilities New Business : Act as the primary quarterback, for all Apex sales in Construction, Distribution & Manufacturing space. This may involve co-selling activities with assigned partners. Strategic Planning : Develop and execute account plans to achieve revenue targets, including forecasting, pipeline management, and renewal strategies. Cross-Functional Collaboration : Work closely with product, marketing, and customer success teams to deliver tailored solutions and resolve client challenges.

Contract Negotiation : Lead contract renewals, expansions, and negotiations to ensure mutually beneficial agreements. Market Insights : Stay informed about industry trends, competitor offerings, and client needs to position our solutions effectively. Reporting : Provide regular updates on account health, risks, and opportunities to leadership using CRM tools (e.g., Acumatica CRM). 5+ years of strategic partnerships, business development experience in the SaaS industry Proven experience and success in a Partner / Channel / Alliances role Demonstrable ability to achieve key revenue targets Ability to create and present GTM plans; drive internal and external alignment Demonstrated capabilities to leverage cross-functional support Result orientation and comfort with setting and achieving metrics & outcomes Experience working with enterprise clients in the ERP (plus) Knowledge of SaaS metrics (e.g., ARR, MRR, churn, LTV) and how they impact account strategy.

Preferred Strong networking and relationship-building skills Excellent analytical and problem-solving skills Strong understanding of cloud requirements in the North American market Excellent verbal and written communication skills Self-motivated, organized, detail-oriented, and resourceful Project management expertise, strong planning skills Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled.