Storage and Backup Enterprise Services Architect (Remote)

About this role

About The Role This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a highly skilled and experienced Level 5 Storage & Backup Enterprise Services Architect to join our dynamic IT team. The ideal candidate will possess in-depth knowledge of storage and backup systems and demonstrate strong leadership and problem-solving skills. This is a senior-level position that requires extensive experience in designing, implementing, and maintaining complex storage and backup environments.

This position is supported by a 24x7x365 team, but occasional evening and weekend work may be required to handle emergencies or perform system maintenance. Candidates must be based in the United States. KEY RESPONSIBILITIES Architecture & Managed Services Leadership Define and own customer-facing hybrid cloud architectures for Azure-based managed services. Design, standardize, and evolve multi-tenant managed service platforms supporting multiple enterprise customers.

Ensure architectures align with contractual SLAs, SLOs, and support models. Establish and enforce architecture, security, and operational standards across customer environments. Hands-On Technical Leadership Maintain hands-on involvement with storage and backup systems in production. Lead troubleshooting and serve as the highest-level escalation point for complex customer issues. Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery.

Customer Engagement & Advisory Act as a technical lead and trusted advisor for enterprise customers. Participate in customer architecture reviews, technical workshops, and QBRs (Quarterly Business Reviews). Translate customer business requirements into secure, supportable cloud architectures. Support presales and solution design, including architecture validation, scoping, and risk assessment. Guide customers through cloud adoption, modernization, and hybrid integration strategies.

Operations & Reliability Provide architectural leadership for 24×7 managed service operations, including on-call participation. Lead major incident response efforts, including customer communication and post-incident reviews. Drive reliability, performance, and cost optimization improvements across customer platforms. Ensure operational readiness for new customers and onboardings. Mentorship & Influence Mentor senior engineers and architects within the MSP organization.