Staff Technical Account Manager

About this role

📋 Description Own complex post-sale technical relationships, guiding customers from onboarding through adoption Lead technical implementations, including integrations, configuration, and security reviews. Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful Partner with Customer Success Managers to identify risks, support expansion opportunities, and Represent the customer perspective internally while collaborating with Product, Marketing, Support Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics.

🎯 Requirements 8+ years of experience in a customer-facing technical role, such as Technical Account Manager Experience leading technical onboarding and implementation conversations with technical and Strong communication, storytelling, and demonstration skills, with the ability to translate Experience with identity technologies and protocols, including SSO, SAML, OIDC, SCIM, as well as Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps Ability to work autonomously in a remote-first environment, mentor peers, improve team practices 🎁 Benefits Health, dental, 401k, and many other benefits Generous paid time off (PTO) Equity grant Incentive programs RSU program for most employees Retirement matching program

Source listing: empllo_remote