Staff, Technical Account Manager

About this role

📋 Description Use your strong technical and diplomatic skills to address customer issues and provide customer Work with our customers' and partners' developers, architects, and support personnel to resolve Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as Understanding customer trends, analyzing patterns, driving betterments and reporting what you 🎯 Requirements 6 to 10+ years of relevant experience Good knowledge of RESTful technology, previous work with APIs and ability to understand and Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and High competency in communicating complex technical issues to both technical and non-technical Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper 🎁 Benefits competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program health care insurance

Source listing: empllo_remote