Staff Strategic Operations Program Manager - GTM

About this role

Until November 18, 1883, American railroads ran on dozens of local times. Noon in Chicago was 12:31 in Pittsburgh, and every railroad kept its own clock, so schedules collided and connections failed. That day the railroads agreed on four time zones, and clocks across the country stopped and restarted on a shared standard. Nothing about the trains changed. What changed was that everyone could finally plan against the same clock.

That is the job of the Staff Strategic Operations Program Manager for Go-to-Market (“GTM”) at Mercury. Mercury builds the financial stack for ambitious businesses: banking*, cards, payments, credit, and the financial workflows that run on top of them. Our go-to-market organization spans Revenue, Marketing, Growth Product, and GTM Data, more than 200 people who acquire customers and help them use more of Mercury. To do that, the four teams are building a shared GTM Engine: one view of the customer, every touchpoint logged, attribution everyone trusts, and Campaigns that share targeting and rules across channels.

This role owns the whole program end to end. You would be that person, sitting on Mercury’s Strategic Operations team and embedded with GTM leadership. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What you’ll do: Own the program Build and run the integrated plan for the GTM Engine across Growth Product, Growth Marketing, Revenue, and GTM Data: milestones, dependencies, critical path, and the handoffs between teams that no single team owns.

Keep a living RAID log and decision log with clear owners. When a data signal slips and a campaign depends on it, you know first and arrive with options. Drive decisions Drive decisions through ambiguity: clarify ownership, force tradeoffs into the open, and use productive conflict to get to the right answer Prepare GTM Review so leaders spend their time deciding rather than reconstructing status. Build the operating system Design the planning cycles, reviews, and launch-readiness checks that let four teams work the same customer at the same time.