Staff Program Manager, CX Operations & Programs

About this role

📋 Description Lead strategic programs across customer engagement, including Voice of Customer, customer content Establish clear plans, owners, milestones, dependencies, success measures, and operating rhythms Build scalable ways to collect, synthesize, and activate customer feedback, connecting insights to Lead cross-functional initiatives that improve customer journeys, handoffs, feedback loops, and Partner with Customer Experience, Go To Market (GTM), Product, Engineering, Revenue Operations Present concise, recommendation-led updates in team meetings, company forums, and executive 🎯 Requirements 6+ years of experience in program management, operations, strategy and operations, or a related Experience leading complex, cross-functional initiatives from initial scope through implementation Ability to create structure from ambiguity, right-size processes, manage competing priorities, and Strong executive presence and communication skills, with the ability to present recommendations Experience influencing partners without formal authority and aligning teams with different Demonstrated experience using AI-enabled tools and automation to improve research, analysis 🎁 Benefits Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy RSU program for most employees Retirement matching program Free 1Password account

Source listing: empllo_remote