Staff Product Designer, Retail Classic

About this role

Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We're looking for a Staff Product Designer to join our Retail point-of-sale design team in Montreal. You'll design for products that tens of thousands of merchants rely on every single day to run their stores — where a confusing flow isn't an inconvenience, it's a line of customers at the counter.

Design at this scale is a different sport: every improvement lands with enormous reach, and every decision has to earn the trust of people whose livelihood runs through our software. This is a role for a designer who finds the hard problems more interesting than the shiny ones: simplifying deeply established workflows without breaking what merchants depend on, finding elegant solutions within real technical constraints, and knowing when familiarity is a feature — and when it's holding users back.

Location: Montreal (HQ) preferred, working in-office alongside the team; open to other locations in eastern Canada. What you'll be doing: Own end-to-end design for core point-of-sale experiences — from problem framing through polished, shipped product — and be accountable for their quality and outcomes. Make complicated flows feel simple: distill dense, high-frequency merchant workflows into clear, fast, confidence-inspiring experiences.

Design with real-world constraints as creative fuel — partnering closely with engineering to find solutions that are both excellent and feasible in mature, at-scale systems. Ground decisions in evidence: drive your own research and testing with real merchants, so improvements are built on how people actually work, not assumptions. Think in systems: strengthen consistency across the wider point-of-sale portfolio, contributing patterns and improvements back to our shared design system.

Multiply the team: mentor other designers, raise the bar through critique, and bring a point of view that makes the work around you better. Put AI to work in your craft — using modern tools to explore, prototype, and validate faster, and modelling new ways of working for the team. What you need to bring: 8+ years of product design experience at product-driven tech companies, with measurable impact on shipped products.