Staff Integration and AI Engineer (Order-to-Cash)

About this role

Role summary The Staff Integrations and AI Engineer (Order-to-Cash) will be the technical lead for integrations across DDN’s Order to Cash ecosystem. This hands-on role will partner closely with Deal Desk, Order Management, Fulfillment, Billing, and Revenue stakeholders while serving as a primary technical lead in support of our GTM Business Systems team to design, build, support, and evolve secure, scalable integrations and automations in Order-to-Cash You will balance proven integration patterns with modern API-driven automation, including AI-enabled workflows, in a fast-paced and evolving environment.

What you’ll do - Lead the end-to-end design, development, testing, deployment, and support of integrations between SFDC and downstream finance and fulfillment systems, vendors, and enterprise platforms - Partner directly with Deal Desk, Order Management, Fulfillment, Billing, Revenue, and GTM Business Systems stakeholders to translate business needs into clear, supportable technical designs and data flows - Build and enhance integrations using SFDC tools like Platform Events, Change Data Capture, SOQL, and Bulk API - Develop integrations and automations using REST and SOAP APIs, JSON, XML, and GraphQL where appropriate - Use integration-platform-as-a-service technologies, including Workato, to orchestrate workflows across SFDC and adjacent systems such as Oracle EBS and Workday Financials - Provide technical leadership and pragmatic guidance on best choice integration ( iPaaS, Google Cloud Functions, Flows, etc…) tool for Order data movement depending on the use case - Design innovative, API-based automations that responsibly incorporate AI capabilities while maintaining strong security, reliability, and operational controls - Own integration troubleshooting, monitoring, root-cause analysis, and production support; improve resiliency, observability, and documentation over time - Establish and maintain technical specifications, field mappings, test plans, deployment runbooks, and integration documentation - Participate in Workato release-impact analysis and testing, identifying enhancements and risks across the integration landscape What we’re looking for - 5+ years of hands-on integration development experience, with a strong focus on SFDC, Workato (Preferred), and Order-to-Cash - Demonstrated experience leading integration work from requirements through design, development, testing, deployment, and post-production support - Practical expertise with Workato, SOQL, Bulk API, Platform Events and Change Data Capture, and SFDC security - Natural curiosity and desire to learn, grow, and share.