Sr. Systems Engineer, ProAV - North Central

About this role

This position requires a candidate based in Ohio, Michigan, or the Chicago area, supporting NETGEAR’s ProAV customers across the North Central United States. The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR’s ProAV solutions across the North Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design.

This is a remote-based position requiring up to 60% travel throughout the region. KEY RESPONSIBILITIES Customer Onboarding & Technical Training - Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations - Collaborate with the North Central Sales Territory Manager to ensure successful deployments - Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration - Develop customized training materials, system designs, and internal/external knowledge base documentation - Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments Professional Services & Field Engineering - Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues - Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics - Support commissioning of AV-over-IP systems to ensure stable production performance - Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking Pre-Sales Engineering & Business Expansion - Support Sales, Business Development, and Channel teams with technical scoping and solution design - Conduct on-site and virtual product demonstrations - Assist in Bill of Materials (BOM) creation and system architecture design - Provide competitive analysis and technical positioning - Contribute technical expertise to expand NETGEAR’s ProAV presence in the U.S.